Last updated on August 2nd, 2023
In this Agile CRM review, we’re going to compare Agile CRM & VipeCloud CRM (an Agile CRM alternative), then we’ll discuss which one better fits your business.
At VipeCloud, we specialize in helping sales teams, marketers, and small & medium-sized businesses grow through CRM, automation, streamlined processes.
When searching for the right all-in-one CRM for your business, you’ve probably come across our competitor, Agile CRM.
Agile CRM offers a similar set of features as VipeCloud, and both are considered affordable, all-in-one CRMs.
But there can only be one best for your business…
So today, we’re going to make a comparison of these two CRMs to make your job easier.
(Sign up for a 15-day free trial of VipeCloud today to start simplifying and scaling your business.)
- Things to consider
- Choosing VipeCloud as an Agile CRM alternative
- Compare support: Agile CRM vs. VipeCloud
- Compare features: Agile CRM vs. VipeCloud
- Compare customer reviews: Agile CRM vs. VipeCloud
- Compare value & pricing: Agile CRM vs. VipeCloud
- The winner
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What to Look for in a CRM: Things to Consider
To start this comparison, we’ll first go over the things you need to consider before your investment.
Every business is different, and as such, they’ve all got different needs when it comes to CRMs.
Some teams and businesses may value certain features much more than others, but there are a few reasonably standard things you’ll want to look for.
Let’s go over those standards to get a better idea of what we’re talking about when comparing VipeCloud and Agile.
Excellent Customer Service
You’ll need top-notch customer service whenever you or your team run into a kink.
Sometimes the support section isn’t going to cover everything you need it to, and when that happens, it’s up to the customer service team to help solve your issues.
And again, if the CRM you choose doesn’t have excellent customer service, you’re sailing down a certain creek without a paddle.
Versatile for Sales Teams, Marketers, & SMBs
The next all-important thing to look for is versatility.
Every organization is different. Your sales team might work much differently than Company B’s sales team, which makes it crucial to understand if your CRM is a perfect fit.
But all-in-one CRMs should be able to serve all of them (It’s in the name, right?). And to do that, the CRM will need to be versatile.
If you can’t mold the program to fit your own business’ systems, then there’s not much point in investing in it.
Features (Like Automation)
A decent arsenal of features is a must for any CRM as well.
The reason for this one is apparent; the features that come with a CRM are the whole reason you’re likely investing in it in the first place.
Some of the most critical features are ones that help your team automate the menial processes they go through on a daily basis to save time and increase your bottom line.
Your SMB will need CRM features to help with customer management, marketing, and sales.
Want to learn more about automating your business’ processes, saving time, and increasing profit? Check out our guide on creating sleek, automated sales funnels to capture and convert more customers here.
Value vs. Pricing
Listen, when it comes to finding good tools for your sales team, you can’t be solely focused on pricing.
I mean, would you want to build your house out of straw? (Ask the Three Little Pigs.)
But that’s not to say it’s not a factor; we’ve all got budgets after all, and that’s where value vs. pricing comes in.
You want to find the “Goldilocks Zone” when it comes to pricing.
Your CRM should come with plenty of value for just the right price. Pay too little, and you might end up with a program that gives you more trouble than it helps you.
But pay too much, and you’re taking away valuable profit when there are probably cheaper, more valuable alternatives out there.
Reputation
For the most part, any CRM worth its salt will have a reputation to back it up.
A CRM that doesn’t have any reputation is either:
- Low-Quality
Or
- Too New to Warrant a Strong Reputation
And in both of those cases, it’s probably not the best idea to hinge your business’ success on such a CRM.
VipeCloud: A Dominant Agile CRM Alternative
Now, the star of today’s show isn’t just Agile; there’s an alternative to Agile CRM that (in our humble opinion) comes out on top for a slew of reasons.
And its name:
VipeCloud vs. Agile CRM: How Agile and VipeCloud Stack Up
When it comes to scaling your business and increasing team output, VipeCloud is the winner in this race.
And without wasting any time, let’s get right into why that is. We’ll cover the features, support, and pricing, and we’ll also talk about a few of the competitors to each CRM.
Let’s get to it.
Compare Support: VipeCloud vs. Agile CRM
Support is arguably one of the most critical factors when choosing a CRM — since it’s the section that’ll enable you to use the program.
VipeCloud Support
With VipeCloud, you’re getting more than just a support team to help you learn your way around the program.
VipeCloud doesn’t only provide a help section, a knowledge base, and email/calling customer service, but they also provide CRM training, implementation, and migration support at no extra cost.
Agile CRM Support
Agile support is pretty decent; it has everything you’d expect from a standard CRM. They provide a help desk, canned responses for quick fixes, and a help section too.
Support Winner: VipeCloud
Support is one of the areas VipeCloud punches above its weight.
Now, while Agile CRM’s support isn’t bad by any means, they don’t provide the same level of care as VipeCloud.
VipeCloud’s team offers personalized training plans, data migration, and tons of hands-on support, the vast majority of which is at no extra cost.
So we’re going to give the verdict and say that VipeCloud takes the support medal home.
Compare Features: VipeCloud vs. Agile CRM
This section has the potential for its own article since each of the CRMs we’re discussing today has plenty of features.
Both services offer excellent features like contact scoring, scheduling, and marketing suites.
But to save your valuable time, we’ll widdle it down to the key points that matter most:
Where VipeCloud and Agile differ.
VipeCloud Features
Agile CRM Features
Features Winner: VipeCloud
As you can see, these two services come with quite the list of features.
While the lists are similar, there are also a few big differences between the two. To name a few. Agile CRM seems to lack a bit of the social media integration and lead generation capabilities that VipeCloud has.
It’s for the lack of social media and lead generation support that VipeCloud comes out on top here.
VipeCloud is superior when it comes to email marketing. Enterprises subscriptions have 60,000 emails included per user.
Agile, on the other hand, only has 5,000 per user.
Compare Customer Reviews: VipeCloud vs. Agile CRM
Customer reviews give you a chance to see a CRM from their ideal customers’ perspectives.
They’re insanely valuable because, for all you know, the company behind it could be all-talk and no-bite.
So let’s take a look at exactly what customers are saying about VipeCloud and Agile CRM.
VipeCloud Customer Reviews
On Capterra, customers have given a near-perfect 4.9 score to VipeCloud.
From the Plus plan to the Enterprise and Custom plans, even customers are delighted with how it’s revamped their sales processes and remained easy-to-use in the process.
Agile CRM Customer Reviews
Don’t get us wrong — Agile CRM gets some good reviews on Capterra, no doubt.
But if we’re comparing Agile with VipeCloud, there can only be one winner.
Customer Reviews Winner: VipeCloud
VipeCloud is well-known for its award-winning customer satisfaction.
While neither service is bad by any means, VipeCloud just wins out here by a fair margin.
And it’s no wonder why — with all of the features to help transform sales processes and personalized support for any business, VipeCloud fairly earns its place as the winner of this section.
Compare Pricing & Value: VipeCloud vs. Agile CRM
While the price of any tool shouldn’t be the “end-all-be-all” for making your decision, it’s certainly true that no business wants to overspend on a service that doesn’t provide enough value.
So let’s look at how VipeCloud and Agile CRM stack up here.
VipeCloud Pricing & Value
VipeCloud’s pricing ranges between $25 to $75 per month ($20 to $60 if annual)
With each of those plans, you get everything that’s shown here, plus the personal assistance from the VipeCloud team in getting everything settled.
VipeCloud’s data migration service?
Free.
Training to help get your team on board?
Free.
VipeCloud doesn’t just offer a CRM to transform your business’s processes; we also offer the support to get your team up and running in no time. This way, you don’t have to waste valuable time and resources during the transition period.
Want to learn more about how to implement a CRM program? Check out our guide on how to do it quickly, effectively, and efficiently.
Agile CRM Pricing & Value
Agile CRM’s prices range from their free plan to a $79.99 monthly subscription. And while much of the features are the same — it lacks some key features that VipeCloud comes with.
To name some of the most important ones:
World-class support.
While Agile CRM offers an onboarding coach for the most expensive plan, the full extent of their onboarding support isn’t available unless you go with the Enterprise option.
Best Pricing & Value Winner: VipeCloud
When it comes to value, the highest level of customer support is critical for a product like a CRM.
Agile CRM may have cheaper prices for its main plans, but VipeCloud gives you much more value per dollar.
For example:
Enterprise VipeCloud users get 60,000 emails per user — at no extra cost.
However, Agile Enterprise users only get 5,000 emails and are charged an extra $0.004 per email, which means it’d cost you an extra $220 per month to get 60,000 emails. Even if you bring your own email service provider, you still pay $0.002 per email.
VipeCloud doesn’t charge anything for emails from users using custom plans that are using their own email service provider.
Without a team to help with the implementation and onboarding processes, you could be taking a massive hit to productivity for quite some time.
And for those reasons, we’re giving Pricing and Value to VipeCloud.
VipeCloud vs. Agile CRM Winner: VipeCloud
In just about every category, it seems that VipeCloud comes out on top. So as such, we’re going to give the crown to VipeCloud for today’s competition.
Use VipeCloud to Take Your Business to the Next Level Today
Interested in seeing how VipeCloud can transform your sales, marketing, and business processes?
We’ll show you first-hand what VipeCloud can do. That’s why we’re offering VipeCloud for free, so you can try it out for yourself before taking the full plunge. We’ll even help you migrate your current systems.
Request your free demo today and get started on increasing your output, efficiency, and, best of all — profit.
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