Terms

Updated: July 29, 2024

Welcome to VIPE. We provide services available at our Web site (the “Site”) https://vipecloud.com to you (“you” or “User”).

By using this Site, the services available at this Site, and any service, software, application, plug-in, component, functionality, or program created by VIPE (together, the "Services"), you are agreeing to the following terms and conditions. If you do not agree to this agreement, please do not use the Site or the Services. For clarity, each party expressly agrees that this agreement is legally binding upon it. This agreement contains mandatory arbitration provisions that require the use of arbitration to resolve disputes, rather than jury trials. These terms and conditions, along with any other policies or guidelines posted on this Site, shall govern your use of this Site and the Services, whether directly or through a third-party site. Please read them carefully before using this Site or the Services. Should you have any questions concerning this Agreement, please contact legal@vipecloud.com.

By visiting this Site and/or by completing the registration process for the Services, you represent and warrant that you have read, understand, have the legal capacity to, and hereby agree to be legally bound by these terms and conditions. VIPE is available ONLY TO USERS 13 YEARS OF AGE OR OLDER. REGISTRANTS BETWEEN THE AGES OF 13 AND 18 MUST HAVE A PARENT ASSIST IN THE COMPLETION OF REGISTRATION.

A. MODIFICATIONS TO THIS AGREEMENT

We reserve the right, at our sole discretion, to change, modify or otherwise alter these terms and conditions at any time.  You can find the most recent version of these terms and conditions on the Site, with the date of last modification noted above.  Such modifications shall become effective immediately upon the posting thereof.  Therefore, we encourage you to check the date of our terms and conditions whenever you visit this Site to check if they have been updated.  You must review this agreement on a regular basis to keep yourself apprised of any changes.  If you do not agree to the revised terms and conditions, your sole recourse is to immediately stop all use of the Services.  Your continued use of the Services following the posting of modifications will constitute your acceptance of the revised terms and conditions.  Should you have any questions regarding the use of our Site, please notify VIPE at legal@vipecloud.com

B. YOUR REGISTRATION OBLIGATIONS.

To obtain and use the Services, you will be required to register with VIPE by completing a registration form and designating a user ID and password.  When registering with VIPE you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Service’s registration form (such information being the “Registration Data”) and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete.  If you provide any information that is untrue, inaccurate, not current or incomplete, or we have grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof).

You are responsible for maintaining the confidentiality of the user ID and password, and are fully responsible for all activities that occur under your user ID or password.  You agree to immediately notify VIPE of any unauthorized use of your user ID or password or any other breach of security.  VIPE cannot and will not be liable for any loss or damage arising from any unauthorized use of your account.

C. CONSENT TO ELECTRONIC COMMUNICATIONS AND SOLICITATION.

By registering with VIPE, you understand that we may send you communications or data from VIPE regarding the Services, including but not limited to (i) notices about your use of the Services, including any notices concerning violations of use, (ii) updates, and (iii) promotional information and materials regarding VIPE’s products and services, via electronic mail.  We give you the opportunity to opt-out of receiving electronic mail from us by following the opt-out instructions provided in the message.

D. USER CONDUCT/ACCEPTABLE USE POLICY.

Unauthorized use of the VIPE service, or the resale of said service without our prior written consent, is expressly prohibited. You shall not copy, sell, transfer, distribute, publish, or assign your license to our services in any format to any third party.  In addition, you may not use the Services in any way that violates applicable federal, state, or international law, or for any unlawful purpose.  Further, you may not use the Services to send, receive, or download messages or materials that are inappropriate or violate the intellectual property rights of VIPE or others.

To the extent that the Services provide Users an opportunity to store and exchange information, materials, data, files, programs, ideas and opinions (“User Content”), you hereby represent and warrant that you have all necessary rights in and to all User Content you provide and all information contained therein. By registering to use the Services, you understand and acknowledge that VIPE and its contractors retain an irrevocable, royalty-free, worldwide license to use, copy, and publicly display such content for the sole purpose of providing to you the Services for which you have registered. In the event that you give VIPE the right to distribute your content, additional terms may apply to VIPE's usage or distribution of this content.  You continue to retain all ownership rights in any User Content you provide and shall remain solely responsible for your conduct, your User Content, and any material or information transmitted to other Users for interaction with other Users.  VIPE does not claim any ownership rights in any User Content.

Content posted by Users and other non-VIPE contributors are generally not reviewed by VIPE.  VIPE shall have the right, but not the obligation, to reject, refuse to post, or otherwise monitor all content displayed by users, and may remove or require users to remove all content that VIPE, in its sole discretion, deems to be (a) inconsistent with VIPE’s strategic mission and vision (including but not limited to content that contains undesirable images of or links or references to tobacco and alcohol products, profanity, pornography, violence or prejudicial content) and/or these Terms of Use; or (b) possibly in violation of applicable law. In addition, VIPE has the right to remove any content if VIPE has reason to believe that displaying such content may infringe the rights of a third party or subject VIPE to expense or liability. Please notify VIPE regarding any content that you believe might violate applicable law or your intellectual property rights or contain undesirable images of or links or references to tobacco and alcohol products, profanity, pornography, violence, prejudicial content, or content that is obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise deemed objectionable by VIPE.

VIPE reserves the right, in its sole discretion, to determine whether and what action to take in response to each such notification, and any action or inaction in a particular instance shall not dictate or limit VIPE’s response to a future complaint.  You acknowledge and agree that VIPE shall not assume or have any liability for any action or inaction by VIPE with respect to any User Content.

Users using VIPE’s texting capabilities are required to remain in full compliance with all applicable laws and regulations. All of VIPE’s offers are void where prohibited by law. VIPE does not assume responsibility for ensuring that your use of our texting capabilities meet applicable legal requirements. VIPE maintains a zero-tolerance policy for spam and you are solely responsible for any activity that occurs within your User account. If VIPE discovers evidence demonstrating that you may have violated the law, we may suspend or terminate your use of the Services immediately, and VIPE maintains sole decision making authority over whether any refunds for text credits or your subscription will be given.

Additionally, VIPE reserves the right, without limitation, to terminate your access to and use of the Site and Services if, in our view, your conduct fails to meet any of the following guidelines for User conduct:

  • You may not attempt to harm, disrupt, or otherwise engage in activity that diminishes, the VIPE Site, computer systems and network, or the Services.
  • You may not attempt to interfere with any other person’s use of the Services.
  • You may not misrepresent your identity or impersonate any person.
  • You may not attempt to gain access to any account, computers or networks related to the Services without authorization.
  • You may not attempt to obtain any data through any means from the Services, except if we intend to provide or make it available to you.
  • You may not use the Services to participate in chain letters.
  • You may not use the Services to send, either directly or indirectly, any unsolicited bulk e-mail or communications or unsolicited commercial e-mail or communications.
  • You may not use the Services to send, either directly or indirectly, any emails to SMS gateways as telecommunications carriers do not allow commercial messages to be sent in this manner.
  • You may not use the Services for defaming, abusing, harassing, stalking, threatening or otherwise violating the legal rights of others.
  • You may not use the Services to send or otherwise make available, any material protected by intellectual property laws unless you own or control the rights to such material or have received all necessary consents.
  • You may not use the Services to send or otherwise making available any material that contains viruses, Trojan horses, worms, corrupted files, or any other similar software that may damage the operation of another’s computer or property.
  • You may not use the Services to download any material sent by another User of the Services that you know, or reasonably should know, cannot be legally distributed in such manner.
  • You may not use the Services to violate any code of conduct or other guidelines which may be applicable to the Services or the Site.
  • You may not attempt to modify, translate, adapt, edit, copy, decompile, disassemble, or reverse engineer any software used or provided by VIPE in connection with the VIPE Site or Services.
  • You may not use the Services in a manner that results in excessive bandwidth or storage usage, as determined by a representative of VIPE.
  • You may not use the Services to collect, manage, or process sensitive information. VIPE WILL NOT HAVE ANY LIABILITY FROM YOUR USE OF THE SERVICES TO COLLECT OR MANAGE SENSITIVE INFORMATION.
  • You may not use or launch any automated system, including, “offline readers”, “spiders”, or "robots," that send more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional browser.
  • You may not violate any international, state, or local laws.
  • You may not use the Services to send, advertise, or sell products claiming to treat, cure, or prevent COVID-19 that are not approved or authorized for emergency use by regulatory or public health agencies, such as the FDA in the U.S.
  • You may not use the Services to send, advertise, or sell products that are in demand due to COVID-19 with excessive pricing, price gouging, or deceptive pricing practices or in demand due to COVID-19 and prohibited by applicable law.

 

All judgments concerning the applicability of these guidelines shall be at the sole and exclusive discretion of VIPE.  VIPE reserves the right, in its sole discretion, to determine whether and what action to take in response to each such notification, and any action or inaction in a particular instance shall not dictate or limit VIPE’s response to a future complaint.  You acknowledge and agree that VIPE shall not assume or have any liability for any action or inaction by VIPE with respect to any User Content.  Users shall remain solely responsible for User Content, and any material or information transmitted to other Users for interaction with other Users.

E. CUSTOMER DATA

  1. Adding / Importing Data. It is your responsibility to ensure that you have permission to use all data that you upload, publish or display as you use the Services. You agree not to use, modify, reproduce, distribute, sell, license, reverse engineer, decompile, or otherwise exploit data without the prior written permission of the data owner.
  2. Exporting Data. Customers must export their data prior to account termination. For help exporting your data, contact support@vipecloud.com at least fourteen days prior to your account termination. After account termination, your data will remain in inactive status for up to 90 days, after which it will be overwritten, archived, deleted, or otherwise inaccessible. This process is subject to applicable legal requirements.
  3. Prohibited Sensitive Data. The following types of sensitive personal data may *not* be submitted to the VIPE Services: government issued identification numbers; financial information (such as credit or debit card numbers, any related security codes or passwords, and bank account numbers); personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, and the processing of data concerning health or sex life; information related to an individual’s physical or mental health; and information related to the provision or payment of health care. For clarity, the foregoing restrictions do not apply to financial information provided to VIPE for the purposes of checking the financial qualifications of, and collecting payments from, its customers, the processing of which is governed by the Privacy Policy for the VIPE Services.
  4. Collecting Information About Others. The Services include sign up forms, Suites (customer portals), and other ways for Customers to collect information about others. Customers may not collect information about others by using the Services in order to i) sell that data to a third-party or ii) use the data for commercial purposes unrelated to the interests of the provider of the information.

 

F. INTELLECTUAL PROPERTY RIGHTS AND NOTICES.

Except for the licenses granted herein, you have no right, title or interest in or to VIPE Services or any content. You agree that VIPE or its licensors retain all proprietary right, title and interest, including copyright and all other intellectual property rights, in and to VIPE service and content, including, without limitation, text, images, and other multimedia data.

All contents of VIPE’s Site and Services including but not limited to design, text, software, technical drawings, configurations, graphics, other files, and their selection and arrangement (“Content”) are: Copyright © 2024 VIPE, and/or the proprietary property of its suppliers, affiliates, or licensors.  Content may not be reproduced, modified, derivative works created from, displayed, performed, published, distributed, disseminated, broadcasted or circulated to any third party (including, without limitation, the display and distribution of the material via a third party Web site or other networked computer environment) without the express prior written consent of VIPE and/or its licensors.  All rights reserved.

VIPE and the VIPE logo are included without limitation, either trademarks, service marks or registered trademarks of VIPE, and may not be copied, imitated, or used, in whole or in part, without VIPE’s prior written permission or that of our licensors.  Other product and company names may be trade or service marks of their respective owners.

VIPE may have patents, patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in its Site that are part of the Services.  Unless we have granted you licenses to our intellectual property in these terms and conditions, our providing you with such Web pages does not give you any license to our intellectual property.  Any rights not expressly granted herein are reserved.

G. NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT.

VIPE respects copyright law and expects Users to do the same.  VIPE expressly prohibits the use of its Services for the illegal transmission of copyrighted material and will respond if notified by content owners to disable copyrighted material from being transmitted via its Services.  In addition, VIPE may disable individual accounts if these accounts are found to be illegally transferring copyrighted material.

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide VIPE’s Agent for Notice of Claims of Copyright Infringement (“Agent”) the written information specified below: (1) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) A description of the copyrighted work that you claim has been infringed upon; (3) A description of where the material that you claim is infringing is located on the Site; (4) Your address, telephone number, and e-mail address; (5) A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (6) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

H. THIRD PARTY CONTENT, SITES AND SERVICES.

All transactions using VIPE's services are between the transacting parties only. The Services may contain features and functionalities linking you or providing you with certain functionality and access to third party content, including Web sites, directories, servers, networks, systems, information and databases, applications, software, programs, products or services, and the Internet as a whole.  We may also provide some content to you as part of the Services.  However, VIPE is not an agent of any transacting party, nor are we a direct party in any such transaction. Any such activities, and any terms associated with such activities, are solely between you and the applicable third-party. Similarly, we are not responsible for any third party content you access with the Services, nor do we endorse, screen, or approve the content, offerings, or materials made available to you through the Services, or the conduct of parties who participate in the Services. You irrevocably waive any claim against us with respect to such sites and third-party content.  VIPE shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third-party. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties.  You are solely responsible for your dealings with any third party related to the Services, including the delivery of and payment for goods and services. Should you have any problems resulting from your use of any third party services, or should you suffer data loss or other losses as a result of problems with any of your other service providers or any third-party services, we will not be responsible unless the problem was the direct result of our breaches.

I. PRIVACY.

VIPE has established a Privacy Policy to explain to Users how their information is collected and used, which you can read on our Site.  Your use of the Services signifies acknowledgment of and agreement to the VIPE Privacy Policy.  You further acknowledge and agree that VIPE may disclose your personal information if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to comply with legal process, to enforce these terms and conditions, or, in its sole discretion, to protect the rights, property, or personal safety of VIPE, its employees, users and third parties, and the public, or as otherwise described in the Privacy Policy.

J. VIPE MAKES NO WARRANTIES.

VIPE is in no way liable for loss of customer data. Under no circumstances will VIPE be held accountable for any loss of customer data. By becoming a VIPE user you, the customer, acknowledge that you forfeit the right to hold VIPE accountable for any and all technical errors, including loss of user files (customer data).

In the event that VIPE concludes offering data storage services, VIPE users will receive the option to have their stored files sent to them in CD or other format selected by VIPE. VIPE does not guarantee length of service.

VIPE intends for the information contained on its Site and Services to be accurate and reliable; however, errors sometimes may occur.  In addition, VIPE may make changes and improvements to the information provided herein at any time.  VIPE PROVIDES ITS SITE AND SERVICES “AS IS,” “WITH ALL FAULTS” AND “AS AVAILABLE,” AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIPE, ITS AFFILIATES, RESELLERS, DISTRIBUTORS, SERVICE PROVIDERS AND/OR SUPPLIERS (EACH, A “VIPE PARTY,” AND COLLECTIVELY, THE “VIPE PARTIES”) MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED.  THE VIPE PARTIES DISCLAIM ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED, INCLUDING WITHOUT LIMITATION (1) WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, ACCURACY, TITLE, QUIET ENJOYMENT, NO ENCUMBRANCES, NO LIENS AND NON-INFRINGEMENT, (2) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE, AND (3) WARRANTIES OR CONDITIONS THAT ACCESS TO OR USE OF THE WEB SITES WILL BE UNINTERRUPTED OR ERROR-FREE.  SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.  THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS CONTRACT.

K. LIMITATIONS OF LIABILITY

IN NO EVENT WILL ANY VIPE PARTY BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM THIS CONTRACT OR YOUR USE OF THE SOFTWARE OR SERVICE, EVEN IF SUCH VIPE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.  THE EXCLUSION OF DAMAGES UNDER SECTION K IS INDEPENDENT OF YOUR EXCLUSIVE REMEDY AND SURVIVES IN THE EVENT SUCH REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR IS OTHERWISE DEEMED UNENFORCEABLE. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW.  SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  IF YOU ARE DISSATISFIED WITH THE SERVICE, YOU DO NOT AGREE WITH ANY PART OF THIS CONTRACT, OR YOU HAVE ANY OTHER DISPUTE OR CLAIM WITH OR AGAINST ANY VIPE.NET PARTY WITH RESPECT TO THIS CONTRACT OR THE SERVICE, THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE.  In the event that, notwithstanding the foregoing disclaimers and indemnification, VIPE is found responsible to any VIPE User for any reason whatsoever, VIPE's responsibility shall be limited to the amounts actually paid by such user for VIPE's services, and shall not include punitive damages or consequential or resulting damages of any nature.

L. CHANGES TO THE SERVICE; ADDITIONAL LIABILITY LIMITATION.

WE MAY CHANGE THE SOFTWARE AND SERVICE OR DELETE FEATURES AT ANY TIME AND FOR ANY REASON.  WITHOUT LIMITING THE GENERAL NATURE OF SECTIONS I AND J, THE VIPE PARTIES ARE NOT RESPONSIBLE OR LIABLE FOR (1) ANY CONTENT, INCLUDING WITHOUT LIMITATION, ANY INFRINGING, INACCURATE, OBSCENE, INDECENT, THREATENING, OFFENSIVE, DEFAMATORY, TORTIOUS, OR ILLEGAL CONTENT, OR (2) ANY THIRD PARTY CONDUCT, TRANSMISSIONS OR DATA. IN ADDITION, WITHOUT LIMITING THE GENERALITY OF SECTION I, VIPE IS NOT RESPONSIBLE OR LIABLE FOR (1) ANY VIRUSES OR OTHER DISABLING FEATURES THAT AFFECT YOUR ACCESS TO OR USE OF THE SOFTWARE AND SERVICES, (2) ANY INCOMPATIBILITY BETWEEN THE SOFTWARE AND SERVICES AND OTHER WEB SITES, SERVICES, SOFTWARE AND HARDWARE, (3) ANY DELAYS OR FAILURES YOU MAY EXPERIENCE IN INITIATING, CONDUCTING OR COMPLETING ANY TRANSMISSIONS OR TRANSACTIONS IN CONNECTION WITH THE SOFTWARE AND SERVICES IN AN ACCURATE OR TIMELY MANNER, (4) ANY LOSS OF USER DATA, INCLUDING, WITHOUT LIMITATION, DAMAGED OR LOST USER FILES, THROUGH USE OF THE SERVICE OR (5) ANY DAMAGES OR COSTS OF ANY TYPE ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF ANY SOFTWARE AND SERVICES AVAILABLE FROM THIRD PARTIES THROUGH LINKS.  SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

M. INDEMNIFICATION.

You agree to indemnify, defend and hold harmless, VIPE, its affiliates, and their respective officers, directors, employees, agents, licensors, representatives, and third party providers, to and from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this agreement by you. VIPE reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with VIPE in asserting any available defenses.

N. TERMINATION OF SERVICE.

VIPE reserves the right to terminate without notice your password, account or use of VIPE Services and delete any data within VIPE Services, in our sole discretion, without cause and/or without notice. You may terminate your user account upon notice to VIPE at any time. Upon termination by VIPE or at your direction, you may request a file of your data, which VIPE will make available for a fee. You must make such request at the notification of termination to receive such file within thirty (30) days of termination. Otherwise, ANY DATA YOU HAVE STORED ON VIPE’S SERVICES MAY NOT BE RETRIEVED, and VIPE shall have no obligation to maintain any data stored in your account or to forward any data to you or any third party.

In addition to other termination provisions, Primary Users (and their Sub Users) are subject to termination if: (a) the Primary User does not engage in any VIPE activity within fifteen (15) days of registration. We will send the Primary User an email describing the situation and informing you that your account will be closed at the end of the free trial period. Any data you may have stored will be lost.

O. PAYMENT OF FEES; AUTOMATIC RENEWAL.

The fees applicable for VIPE Services are available at VIPE’s Site and as published within the Services. VIPE reserves the right to change the Fees or applicable charges and to institute new charges at any time, upon thirty (30) days prior notice to you (which may be sent by email to the address you have most recently provided us).

Unless specifically agreed upon in writing between User and VIPE at the commencement of a subscription term, or unless User notifies VIPE via a phone call to 1-650-308-8473 (with cancellation confirmation from a VIPE representative) no later than fourteen days prior to the conclusion of the term, at the conclusion of any service term, whether monthly, yearly, or otherwise, VIPE will automatically renew the Services for the same term and will charge the user's credit card or PayPal account, or send an invoice, on the first day of the renewal term.

If payment is not received within 30 days of billing date, user's account will be frozen, inaccessible, and all data will be disabled until all outstanding payments have been processed by VIPE. Users retain the responsibility for settling all outstanding balances in a timely manner and maintaining updated billing information. If not complied with, at the end of 30 days, User's account will be deactivated and all files will no longer be retrievable.

P. REFUND OF CHARGES.

Except as specifically set forth in this section, all VIPE Services are prepaid for the period selected (monthly, yearly or otherwise) and are non-refundable. This includes accounts that are renewed in accordance with the previous section.

When Users cancel their account, they will not be issued refunds for their most recent (or any previous) billing. The single exception to this is NON-TRIAL annual subscribers. Annual subscribers who wish to cancel and request a refund may do so within 30 days of the day on which they were charged for their account; in these cases, only a partial refund equivalent to 80% of the annual fee will be returned. Other requests for refunds may be processed at the sole discretion of VIPE.

All cancellations and downgrades are processed automatically. To cancel or downgrade, please contact VIPE at support@vipecloud.com.

Cancellations by Users using VIPE’s texting capabilities will rescind your phone number and any remaining text credits will not be refunded. Once a number is rescinded VIPE makes no warranty that the previously provisioned number will be available should you reactivate your account.

If you have a question while canceling your account, you must give our email staff 72 hours to respond to your message.

Q. USER ACCOUNT TYPES

  1. Primary User. The VIPE Services allow for a customer to have multiple Sub Users and Guest Users. When a customer’s “Primary User” adds additional Sub or Guest Users to their account, each additional User is also bound by these terms. For multi-user accounts, payments and refunds (Section N and O) are directed to the Primary User, who is responsible for maintaining payment in good standing for all Sub Users in their account.
  2. Sub User. A Sub User is a paid User within a Primary User’s customer account. 
  3. Guest User. A Guest User is a free User within a Primary or Sub User’s account.

 

R. CHOICE OF LAW AND LOCATION FOR RESOLVING DISPUTES; DISPUTE RESOLUTION

These Terms of Use shall be governed by and construed in accordance with the laws of the State of California, excluding its conflicts-of-law principles. Please note that your use of the Services may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for any claim or dispute with VIPE or relating in any way to your use of the Services resides in the courts of the county of San Mateo in the state of California and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of California in connection with any such dispute including any claim involving VIPE or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers and content providers.

THIS AGREEMENT MUST BE CONSTRUED AS IF IT WAS JOINTLY WRITTEN BY BOTH PARTIES. BOTH CUSTOMER AND VIPE AGREE THAT EACH MAY BRING OR PARTICIPATE IN CLAIMS AGAINST THE OTHER ONLY IN THEIR RESPECTIVE INDIVIDUAL CAPACITIES, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS. NO ARBITRATION OR CLAIM UNDER THIS AGREEMENT SHALL BE JOINED TO ANY OTHER ARBITRATION OR CLAIM, INCLUDING ANY ARBITRATION OR CLAIM INVOLVING ANY OTHER CURRENT OR FORMER USER OF THE SERVICES, AND NO CLASS ARBITRATION PROCEEDINGS SHALL BE PERMITTED. IN THE EVENT OF ANY DISPUTE CONCERNING THE VALIDITY OR ENFORCEABILITY OF THIS PROVISION, SUCH CLAIM MUST BE ADJUDICATED BY A COURT AND NOT BY AN ARBITRATOR.

S. PUBLICITY.

You grant us the right to add your name and company logo to our customer list and website.

T. NOTICES TO VIPE.

You may notify us by e-mail at legal@vipecloud.com.

U. OTHER TERMS.

If any part of these terms and conditions are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect.  A printed version of these terms and conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms and conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.  All rights not expressly granted herein are reserved.

V. MISCELLANEOUS.

VIPE may assign this contract, in whole or in part, at any time with or without notice to you. You may not assign this contract, or any part of it, to any other party. Any attempt by you to do so is void.  ANY CLAIM RELATED TO THIS CONTRACT OR THE SOFTWARE AND SERVICES MUST BE BROUGHT WITHIN ONE YEAR.  THE ONE YEAR PERIOD BEGINS ON THE DATE WHEN THE CLAIMANT FIRST BECAME AWARE OR, IN THE EXERCISE OF REASONABLE DILIGENCE, COULD HAVE BECOME AWARE, OF THE FACTS GIVING RISE TO THE CLAIM. IF IT IS NOT, THEN THAT CLAIM IS PERMANENTLY BARRED. THIS APPLIES TO YOU AND YOUR SUCCESSORS.  IT ALSO APPLIES TO US AND OUR SUCCESSORS AND ASSIGNS.  The failure of VIPE to exercise or enforce any right or provision of the terms and conditions shall not constitute a waiver of such right or provision. The section titles in these terms and conditions are for convenience only and have no legal or contractual effect.

W. COPYRIGHT COMPLAINTS AND REMOVAL POLICY

VIPE provides services that permit registered users of the VIPE Services to store content on the Web. VIPE does not tolerate infringing material on its equipment or network, and may remove content that appears to infringe any copyright or other intellectual property rights or otherwise violates VIPE’s Terms of Use, found on the VIPE Web site (https://vipecloud.com).

If you believe that your copyright in any material has been infringed on a site hosted on VIPE’s equipment or through its services, please send a DMCA Notice (described below) to VIPE’s Copyright Agent for Notice of Claims of Copyright Infringement. Once we receive a complete DMCA Notice, we will then evaluate your notice and take such action as is appropriate under the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512 et seq.

Federal law requires your DMCA Notice to include the following information:

  • Identification of the copyrighted work that you claim has been infringed;
  • Identification of the material, including URL, that you claim is infringing, with enough detail so that we may locate it;
  • Your address, telephone number, and e-mail address;
  • A statement declaring under penalty of perjury that (a) you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; (b) the above information in your notice is accurate, and (c) you are the owner of the copyright interest involved or you are authorized to act on behalf of that owner; and
  • Your physical or electronic signature.

VIPE’s Copyright Agent for Notice of Claims of Copyright Infringement can be reached as follows:

Attn: DMCA Copyright Agent

VIPE INC855 El Camino Real Ste #13A-302

Palo Alto, CA 94301 USA

Phone: (650) 308-8473

To submit a notice of claims of copyright infringement online, please contact us at legal@vipecloud.com and provide all of the required information.

Please note that VIPE, in its sole discretion, may terminate the account of any User about whom VIPE receives a complaint of copyright infringement.

X. NOTICE FOR CALIFORNIA USERS

Under California Civil Code Section 1789.3, California web users are entitled to the following specific consumer rights notice: The Service is provided by VIPE, Inc., located in Palo Alto, California. If you have a question or complaint regarding the Service, please contact VIPE, Inc. at legal@vipecloud.com. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297 or TDD (916) 322-1700.

 

Y. GOVERNMENT END USERS

Any Services and related documentation offered by VIPE, Inc are “Commercial Items,” as that term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 (as applicable). Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §227.7202- 1 through 227.7202-4 (as applicable), the Commercial Computer Software and Commercial Computer Software Documentation are being licensed to U.S. government end users: (i) only as Commercial Items; and (ii) with only those rights as are granted to all other end users pursuant to this Agreement.

 

If you have any questions about this policy, please contact VIPE at legal@vipecloud.com.